Dell DR4000 Administrator's Manual

Also see for DR4000 Restore Manager: Owner's manual Glossary Reference guide Release notes Getting started

Contents

Using the DR4000 System Support Options 77FILE LOCATION: C:\Users\bruce_wylie\Desktop\DellDocs\~Sidewinder_Docs_DR4000\FRAME_Conversion_DR4000_AdminGuide\~DR4000_AG_FD E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 1 0 / 1 2 - F O R P R O O F O N LY2 Click Select to identify the diagnostics log file you want to download, andclick Download (or double-click the diagnostics log file name link).The File Download dialog is displayed.a If accessing the DR4000 system GUI from a Linux-based system:• Click Save File and navigate to a different folder location, define anew file name (or retain the existing file name).• Click Save to save this file at the specified folder location.b If accessing the DR4000 system GUI from a Windows-based system:• Click Save File.• Navigate to the Downloads folder and retrieve this file.Generating a Diagnostics Log FileTo generate a diagnostics log file bundle for your system:1 Select SupportDiagnostics in the navigation panel.The Diagnostics page is displayed, and this page lists all existingdiagnostics log files.2 Click Generate.A New log file is scheduled dialog is displayed.3 To verify that a new diagnostics log file is being generated, check the statusof the diagnostics log file in the SupportDiagnostics.The Diagnostics page is displayed, and a status showing "In-progress"indicates that the diagnostics log file is being generated.When completed, the latest diagnostics log file is displayed at the top ofthe File Name column in the summary table. You can verify using thetimestamp (with its date and time) that this is the new diagnostics file yougenerated.NOTE: When you generate a diagnostics log file bundle, it contains all of theDR4000 system information that may be needed when contacting Dell Support fortechnical assistance. The diagnostics log file bundle collects the same type ofhardware, storage, and operating system information that is collected by the DellSystem E-Support Tool (DSET) from the Dell DR4000 system hardware using theDR4000 system CLI commands (diagnostics --collect --dset). This information canbe used by Dell Support to troubleshoot or evaluate your DR4000 system.