Using the DR4000 System Support Options 79FILE LOCATION: C:\Users\bruce_wylie\Desktop\DellDocs\~Sidewinder_Docs_DR4000\FRAME_Conversion_DR4000_AdminGuide\~DR4000_AG_FD E L L C O N F I D E N T I A L – P R E L I M I N A R Y 1 / 1 0 / 1 2 - F O R P R O O F O N LYUpgrading the DR4000 System SoftwareTo upgrade the system software:1 Using a web browser, navigate to the following Dell website:support.dell.com/support/downloadsThe DR4000 system software upgrade file can be found under the IDMcategory, using a filename format "DR4000-UM-x.x.x.xxxxx.tag.gz".2 Enter the Service Tag of the DR4000 system to display the availabledownloads.3 Download the latest system software upgrade file to the system which isrunning the browser session started by the DR4000 administrator.4 Using the DR4000 system GUI, select Support and click the SoftwareUpgrade hyperlink (or select SupportSoftware Upgrade).The Software Upgrade page is displayed.5 Type the path of the software upgrade file in the Select the upgrade filefrom local disk (or click Browse… and navigate to the location where youdownloaded the system software upgrade file from the support.dell.comwebsite).6 Select the software upgrade file, and click Open.7 Click Start Upgrade.NOTE: The DR4000 system only supports the copying of upgrade images anddiagnostics files to and from the system using WinSCP. The DR4000 system does notsupport the copying or deleting of any other file types using WinSCP. To use WinSCPto copy DR4000 software upgrade and diagnostics log files, ensure that the FileProtocol mode is set to SCP (Secure Copy) mode.About Restore ManagerThe Restore Manager (RM) is used to restore the DR4000 system software.RM can be used in the event of a non-recoverable hardware or software failurethat prevents the system from functioning correctly.RM can also be used to reset the system back to its initial factory settingswhen moving it from a test environment to a production environment. TheRestore Manager supports two modes:
