Solving Problems 33Problems writing to a CD-RW driveDVD drive problemsNOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in allDVD drives.Hard drive problemsCLEAN THE DISC — See the Dell Dimension Help file for instructions on cleaning your CDs. To accesshelp files, see page 14.CLOSE OTHER PROGRAMS — The CD-RW drive must receive a steady stream of data when writing. If thestream is interrupted, an error occurs. Try closing all programs before writing to the CD-RW.TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD-RW DISC — For information on powerconservation modes, see the Dell Dimension Help file or search for the keyword standby in WindowsHelp. To access help files, see page 14.TEST THE DRIVE WITH ANOTHER DVD — Insert another DVD to eliminate the possibility that the originalDVD is defective.ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If theDVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.Viruses can sometimes prevent Windows from recognizing the drive.CLEAN THE DISC — See the Dell Dimension Help file for instructions on cleaning your DVDs. To accesshelp files, see page 14.CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 59.RUN CHECK DISK —1 Click the Start button and click My Computer.2 Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties.3 Click the Tools tab.4 Under Error-checking, click Check Now.5 Click Start.T2310bk2.book Page 33 Thursday, February 5, 2004 10:00 AM
