Solving Problems 37A program crashes repeatedlyNOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.A program is designed for an earlier Microsoft® Windows® operating systemA solid blue screen appearsOther software problemsCHECK THE SOFTWARE DOCUMENTATION — Many software manufacturers maintain websites with informationthat may help you solve the problem. Ensure that you properly installed and configured the program. Ifnecessary, uninstall and then reinstall the program.RUN THE PROGRAM COMPATIBILITY WIZARD —Windows XP provides a Program Compatibility Wizard that configures a program so it runs in anenvironment similar to non-Windows XP operating system environments.1 Click the Start button, point to All Programs→Accessories, and then click Program CompatibilityWizard.2 In the welcome screen, click Next.3 Follow the instructions on the screen.TURN THE COMPUTER OFF — If the computer does not respond to a keystroke or a proper shutdown, pressthe power button for at least 8 to 10 seconds until the computer turns off. Press the power button againto restart the computer. The chkdsk program automatically runs during the start-up process. Follow theinstructions on the screen.CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTINGINFORMATIONBACK UP YOUR FILES IMMEDIATELY — If your computer has a CD-RW drive installed, see the drive’sdocumentation for instructions.ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING DATA — See the program documentation toensure that the values or characters you are entering are valid.CHECK FOR VIRUSES — Use a virus-scanning program to check the hard drive, floppy disks, or CDs.T2310bk2.book Page 37 Thursday, February 5, 2004 10:00 AM
