38 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o mCD and DVD drive problemsNOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate adefect in the drive or the CD or DVD.NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in allDVD drives.Problems writing to a CD/DVD-RW driveTE S T T H E D R I V E —• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.• Insert a bootable floppy disk and restart the computer.CL E A N T H E D R I V E O R D I S K — See "Cleaning Your Computer" on page 127.CH E C K T H E C A B L E C O N N E C T I O N SRU N T H E HA R D W A R E TR O U B L E S H O O T E R — See page 64.RU N T H E DE L L DI A G N O S T I C S — See page 56.AD J U S T T H E WI N D O W S V O L U M E C O N T R O L —• Click the speaker icon in the lower-right corner of your screen.• Ensure that the volume is turned up by clicking the slidebar and dragging it up.• Ensure that the sound is not muted by clicking any boxes that are checked.CH E C K T H E S P E A K E R S A N D S U B W O O F E R — See "Sound and Speaker Problems" on page 48.CL O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data whenwriting. If the stream is interrupted, an error occurs. Try closing all programs before you write to theCD/DVD-RW.TU R N O F F ST A N D B Y M O D E I N WI N D O W S B E F O R E W R I T I N G T O A CD/DVD-RW D I S C — See"Standby Mode" on page 31 or search for the keyword standby in Windows Help and Support Center.for information on power management modes. For infomration on accessing window Help, see"Windows Help and Support Center" on page 11.
