40 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o mError MessagesCAUTION: Before you begin any of the procedures in this section, follow the safety instructionslocated in the Product Information Guide.If the message is not listed, see the documentation for the operating system or the program thatwas running when the message appeared.VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H WI N D O W S —1 Click the Start button and click Control Panel.2 Click Printers and Other Hardware.3 Click Phone and Modem Options.4 Click the Modems tab.5 Click the COM port for your modem.6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem iscommunicating with Windows.If all commands receive responses, the modem is operating properly.EN S U R E T H A T Y O U A R E C O N N E C T E D T O T H E IN T E R N E T — Ensure that you have subscribed to anInternet provider. With the Outlook Express e-mail program open, click File. If Work Offline has acheckmark next to it, click the checkmark to remove it and connect to the Internet. For help, contactyour Internet service provider.A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ < > | — Do notuse these characters in filenames.A R E Q U I R E D .DLL F I L E W A S N O T F O U N D — The program that you are trying to open is missing anessential file. To remove and then reinstall the program:1 Click the Start button, click Control Panel, and then click Add or Remove Programs.2 Select the program you want to remove.3 Click the Change or Remove Program icon.4 See the program documentation for installation instructions.drive letter :\ I S N O T A C C E S S I B L E . TH E D E V I C E I S N O T R E A D Y — The drive cannot read the disk.Insert a disk into the drive and try again.IN S E R T B O O T A B L E M E D I A — Insert a bootable floppy disk or CD.
