Dell E600i Installation Manual

Also see for ExaScale E600i: Configuration guide

Contents

Technical Support | 61DTechnical SupportThis appendix contains these major sections:• The iSupport Website• Contacting the Technical Assistance Center• Requesting a Hardware Replacement• Requesting a Hardware ReplacementThe iSupport WebsiteiSupport provides a range of documents and tools to assist you with effectively using Dell Force10equipment and mitigating the impact of network outages. Through iSupport you can obtain technicalinformation regarding Dell Force10 products, access to software upgrades and patches, and open andmanage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides integrated,secure access to these services.The iSupport website (http://www.force10networks.com/support/ ) contains a publicly available interfacethat includes access to techtips, white papers, and user manuals. After you get an account and log in, theavailable documentation expands to other types, including bug lists, error message decoder, release notes.You can even track your own Dell Force10 inventory.Once you are logged in, the following five tabs become available:• Home: Summary of open cases, RMA management, and field notices (as shown below)• Service Request: Case management• Software Center: Software downloads, bug fixes, and bug tracking tool• Documents: User documentation, FAQs, field notices, technical tips, and white papers• Support Programs: Information on the suite of Dell Force10 support and professional support services.Accessing iSupport ServicesThe URL for iSupport is http://www.force10networks.com/support/. To access iSupport services you musthave a userid and password. If you do not have one, you can request one at the website:1 On the Dell Force10 iSupport page, click the Account Request link.2 Fill out the User Account Request form, and click Send. You will receive your userid and passwordby E-mail.3 To access iSupport services, click the LOGIN link, and enter your userid and password. SeeContacting the Technical Assistance Center , below, for more.