Dell E600i Installation Manual

Also see for ExaScale E600i: Configuration guide

Contents

Technical Support | 632 Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a support caseby:• Using the Create Service Request form on the iSupport page (see Contacting the Technical Assistance Center ).• Contacting Dell Force10 directly by E-mail or by phone (see Contacting the Technical Assistance Center).Provide the following information when using E-mail or phone:• Part number, description, and serial number of the component.• Your name, organization name, telephone number, fax number, and e-mail address.• Shipping address for the replacement component, including a contact name, phone number, and e-mail address.• A description of the failure, including log messages. This generally includes:• Output from the show tech-support [non-paged] command (This report is very long, so the storage buffer inyour terminal program should be set high.)• Output from the show logging eventlog [unit] command, where unit is the stack ID of the member unit thatexperienced the failure (This report is included as a section in the output of show tech-support.)• Console captures showing the error messages• Console captures showing the troubleshooting steps taken• Saved messages to a syslog server, if one is usedStep Task