Dell E600i Installation Manual

Also see for ExaScale E600i: Configuration guide

Contents

62 | Technical Supportw w w . d e l l . c o m | s u p p o r t . d e l l . c o mContacting the Technical Assistance CenterRequesting a Hardware ReplacementTo request replacement hardware, follow these steps:How to Contact Dell Force10TACLog in to iSupport at http://www.force10networks.com/support/, and select the ServiceRequest tab.Information to Submit WhenOpening a Support Case• Your name, company name, phone number, and E-mail address• Preferred method of contact• Model number• Serial Number (see Requesting a Hardware Replacement)• Software version number• Symptom description• Screen shots illustrating the symptom, including any error messages. These can include:• Output from the show tech-support [non-paged] command (This report is very long, sothe storage buffer in your terminal program should be set high.)• Output from the show logging eventlog [unit] command, where unit is the stack ID ofthe member unit that experienced the failure (This report is included as a section in theoutput of show tech-support.)• Console captures showing the error messages• Console captures showing the troubleshooting steps taken• Saved messages to a syslog server, if one is usedManaging Your Case Log in to iSupport, and select the Service Request tab to view all open cases and RMAs.Downloading SoftwareUpdatesLog in to iSupport, and select the Software Center tab.Technical Documentation Log in to iSupport, and select the Documents tab. This page can be accessed withoutlogging in via the Documentation link on the iSupport page.Contact Information E-mail: support@force10networks.comWeb: http://www.force10networks.com/support/Telephone:US and Canada: 866.965.5800International: 408.965.5800Step Task1 Determine the part number and serial number of the component. To list the numbers for all components installed inthe chassis, use the show hardware command.