Dell Force10 S25-01-GE-24P Manual

Also see for Force10 S25-01-GE-24P: Configuration guide

Dell Force10 S25-01-GE-24P Manual Manual pdf 39 page image

Installing the S25P System 39This appendix contains these major sections:• The iSupport Website• Contacting the Technical Assistance Center on page 41• Locating Serial Numbers on page 42• Requesting a Hardware Replacement on page 43The iSupport WebsiteiSupport provides a range of documents and tools to assist you with effectively using Force10 equipmentand mitigating the impact of network outages. Through iSupport you can obtain technical informationregarding Force10 products, access to software upgrades and patches, and open and manage yourTechnical Assistance Center (TAC) cases. Force10 iSupport provides integrated, secure access to theseservices.The i-Support website (see Figure 24, below) (http://www.force10networks.com/support/) contains apublicly available interface that includes access to techtips, white papers, and user manuals. After you getan account and log in, the available documentation expands to other types, including bug lists, errormessage decoder, release notes. You can even track your own Force10 inventory.Once you are logged in, the following five tabs become available:• Home: Summary of open cases, RMA management, and field notices• Service Request: Case management• Software Center: Software downloads, bug fixes, and bug tracking tool• Documents: User documentation, FAQs, field notices, technical tips, and white papers• Support Programs: Information on the suite of Force10 support and professional support services.Appendix A Technical Support