Dell Force10 S25-01-GE-24P Manual

Also see for Force10 S25-01-GE-24P: Configuration guide

Dell Force10 S25-01-GE-24P Manual Manual pdf 41 page image

Installing the S25P System 41Contacting the Technical Assistance CenterHow to Contact Force10TACLog in to iSupport at http://www.force10networks.com/support/, and select theService Request tab.Information to SubmitWhen Opening a SupportCase• Your name, company name, phone number, and E-mail address• Preferred method of contact• Model number• Serial Number (see Locating Serial Numbers on page 42)• Software version number• Symptom description• Screen shots illustrating the symptom, including any error messages. Thesecan include:• Output from the show tech-support [non-paged] command (Thisreport is very long, so the storage buffer in your terminal programshould be set high.)• Output from the show logging eventlog [unit] command, whereunit is the stack ID of the member unit that experienced the failure(This report is included as a section in the output of show tech-support.)• Console captures showing the error messages• Console captures showing the troubleshooting steps taken• Saved messages to a syslog server, if one is usedManaging Your Case Log in to iSupport, and select the Service Request tab to view all open cases andRMAs.Downloading SoftwareUpdatesLog in to iSupport, and select the Software Center tab.Technical Documentation Log in to iSupport, and select the Documents tab. This page can be accessedwithout logging in via the Documentation link on the iSupport page.Contact Information E-mail: support@force10networks.comWeb: http://www.force10networks.com/support/Telephone:US and Canada: 866.965.5800International: 408.965.5800