Dell Force10 S25-01-GE-24P Manual

Also see for Force10 S25-01-GE-24P: Configuration guide

Dell Force10 S25-01-GE-24P Manual Manual pdf 43 page image

Installing the S25P System 43Requesting a Hardware ReplacementTo request replacement hardware, follow these steps:Step Task1 Determine the part number and serial number of the component. To list the numbers for all componentsinstalled in the chassis, use the show hardware command.2 Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open asupport case by:• Using the Create Service Request form on the iSupport page (see Contacting the TechnicalAssistance Center, above).• Contacting Force10 directly by E-mail or by phone (see Contacting the Technical Assistance Center,above). Provide the following information when using E-mail or phone:• Part number, description, and serial number of the component.• Your name, organization name, telephone number, fax number, and e-mail address.• Shipping address for the replacement component, including a contact name, phone number,and e-mail address.• A description of the failure, including log messages. This generally includes:• Output from the show tech-support [non-paged] command (This report is verylong, so the storage buffer in your terminal program should be set high.)• Output from the show logging eventlog [unit] command, where unit is thestack ID of the member unit that experienced the failure (This report is included asa section in the output of show tech-support.)• Console captures showing the error messages• Console captures showing the troubleshooting steps taken• Saved messages to a syslog server, if one is used