64 Solving ProblemsLockups and Software ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in the Product Information Guide.The computer does not start upThe computer stops respondingNOTICE: You might lose data if you are unable to perform an operating systemshutdown.A program stops respondingA program crashes repeatedlyNOTE: Software usually includes installation instructions in its documentation oron a floppy disk or CD.Ensure that the power cable is firmly connected to the computer and to theelectrical outlet.TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a keyon your keyboard or moving your mouse, press and hold the power button for atleast 8 to 10 seconds until the computer turns off. Then restart your computer.EN D T H E P R O G R A M —1 Press simultaneously.2 Click Applications.3 Click the program that is no longer responding.4 Click End Task.C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and thenreinstall the program.
