Dell Inspiron 1012 Setup Manual

Contents

60Getting HelpReturning Items for RepairUnder Warranty or for CreditPrepare all items being returned, whether forrepair or credit, as follows:NOTE: Before you return the product toDell, make sure to back up any data onthe hard drive(s) and on any other storagedevice in the product. Remove any andall confidential, proprietary and personalinformation, as well as removable media,such as CDs and PC Cards. Dell is notresponsible for any of your confidential,proprietary or personal information; lostor corrupted data; or damaged or lostremovable media that may be included withyour return.Call Dell to obtain a Return Material1.Authorization Number, and write it clearlyand prominently on the outside of the box.For the telephone number to call your region,see “Contacting Dell” on page 64.Include a copy of the invoice and a letter2.describing the reason for the return.Include a copy of the Diagnostics Checklist (see3.“Diagnostic Checklist” on page 63), indicatingthe tests that you have run and any errormessages reported by the Dell Diagnostics(see “Dell Diagnostics” on page 64).Include any accessories that belong with4.the item(s) being returned (power cables,software, guides, and so on) if the return isfor credit.