Check the printer documentation —See the printer documentation for setup and troubleshooting information.Ensure that the printer is turned onCheck the printer cable connections —l See the printer documentation for cable connection information.l Ensure that the printer cables are securely connected to the printer and the computer.Test the electrical outlet —Ensure that the electrical outlet is working by testing it with another device, such as a lamp.Verify that the printer is recognized by Windows —1. Click Start ® Control Panel® Hardware and Sound® Printers.2. Right-click the printer icon.3. Click Properties, and then click the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For aUSB printer, ensure that the Print to the following port(s): setting is USB.Reinstall the printer driver —See the printer documentation for instructions.Scanner ProblemsCheck the scanner documentation —See the scanner documentation for setup and troubleshooting information.Unlock the scanner —Ensure that your scanner is unlocked.Restart the computer and try the scanner againCheck the cable connections —l See the scanner documentation for cable connection information.l Ensure that the scanner cables are securely connected to the scanner and the computer.Verify that the scanner is recognized by Microsoft Windows —Click Start ® Control Panel® Hardware and Sound® Scanners and Cameras. If your scanner is listed, Windows recognizes the scanner.CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.NOTE: If you need technical assistance for your printer, contact the printer's manufacturer.CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.NOTE: If you need technical assistance for your scanner, contact the scanner's manufacturer.
