Troubleshooting 117TO P L A Y M O V I E S W I T H DE L L ME D I A DI R E C T , Y O U M U S T H A V E A DVD D R I V E A N DT H E DE L L DV D P L A Y E R — If you purchased a DVD drive with your computer,this software should already be installed.VI D E O QU A L I T Y P R O B L E M S — Turn off the Use Hardware Acceleration option.This feature takes advantage of the special processing in some graphics cardsto reduce processor requirements when playing DVDs and certain types ofvideo files.CA N N O T P L A Y S O M E M E D I A F I L E S — Because Dell MediaDirect provides accessto media files outside the Windows operating system environment, access tolicensed content is restricted. Licensed content is digital content that hasDigital Rights Management (DRM) applied to it. The Dell MediaDirectenvironment cannot verify the DRM restrictions, so the licensed files cannotbe played. Licensed music and video files have a lock icon next to them. Youcan access licensed files in the Windows operating system environment.AD J U S T I N G T H E C O L O R S E T T I N G S F O R M O V I E S T H A T C O N T A I N S C E N E S T H A T A R ET O O D A R K O R T O O B R I G H T — Click EagleVision to use a video enhancementtechnology that detects video content and dynamically adjusts thebrightness/contrast/saturation ratios.NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarilyreformat the hard drive. Contact Dell for assistance (see "Contacting Dell" onpage 179).Other software problemsCH E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R EM A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N —• Ensure that the program is compatible with the operating system installedon your computer.• Ensure that your computer meets the minimum hardware requirementsneeded to run the software. See the software documentation forinformation.• Ensure that the program is installed and configured properly.• Verify that the device drivers do not conflict with the program.• If necessary, uninstall and then reinstall the program.
