94 TroubleshootingCH E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program. Softwareusually includes installation instructions in its documentation or on a floppy disk or CD.A program is designed for an earlier Microsoft® Windows® operating systemRU N T H E PR O G R A M CO M P A T I B I L I T Y WI Z A R D — The Program Compatibility Wizard configures a programso it runs in an environment similar to non-Windows XP operating system environments.1 Click the Start button, point to All Programs→ Accessories, and then click Program CompatibilityWizard.2 In the welcome screen, click Next.3 Follow the instructions on the screen.A solid blue screen appearsTU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard ormoving your mouse, press and hold the power button for at least 8 to 10 seconds until the computerturns off. Then restart your computer.Dell MediaDirect problemsCH E C K T H E DE L L ME D I A DI R E C T H E L P F I L E F O R I N F O R M A T I O N — Click the question mark icon at the bottomof the Dell MediaDirect screen to access Help.TO P L A Y M O V I E S W I T H DE L L ME D I A DI R E C T , Y O U M U S T H A V E A DVD D R I V E A N D T H E DE L L DVD PL A Y E R — Ifyou purchased a DVD drive with your computer, this software should already be installed.VI D E O QU A L I T Y P R O B L E M S — Turn off the Use Hardware Acceleration option. This feature takesadvantage of the special processing in some graphics cards to reduce processor requirements whenplaying DVDs and certain types of video files.CA N N O T P L A Y S O M E M E D I A F I L E S — Because Dell MediaDirect provides access to media files outside theWindows XP operating system environment, access to licensed content is restricted. Licensed content isdigital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirectenvironment cannot verify the DRM restrictions, so the licensed files cannot be played. Licensed musicand video files have a lock icon next to them. You can access licensed files in the Windows XP operatingsystem environment.AD J U S T I N G T H E C O L O R S E T T I N G S F O R M O V I E S T H A T C O N T A I N S C E N E S T H A T A R E T O O D A R K O R T O O B R I G H T —Click EagleVision to use a video enhancement technology that detects video content and dynamicallyadjusts the brightness/contrast/saturation ratios.NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive. Contact Dellfor assistance. See "Contacting Dell" on page 135.
