Troubleshooting 95Other software problemsCH E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N GI N F O R M A T I O N —• Ensure that the program is compatible with the operating system installed on your computer.• Ensure that your computer meets the minimum hardware requirements needed to run the software.See the software documentation for information.• Ensure that the program is installed and configured properly.• Verify that the device drivers do not conflict with the program.• If necessary, uninstall and then reinstall the program.BA C K U P Y O U R F I L E S I M M E D I A T E L YUS E A V I R U S -S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , F L O P P Y D I S K S , O R CDSSA V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E Start M E N USC A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequentlyreceive pop-up advertisements, or you are having problems connecting to the Internet, your computermight be infected with spyware. Use an anti-virus program that includes anti-spyware protection (yourprogram may require an upgrade) to scan the computer and remove spyware. For more information, go tosupport.dell.com and search for the keyword spyware.RU N T H E DE L L DI A G N O S T I C S — If all tests run successfully, the error condition is related to a softwareproblem. See "Dell Diagnostics" on page 81.Memory ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the ProductInformation Guide.IF Y O U R E C E I V E A N I N S U F F I C I E N T M E M O R Y M E S S A G E —• Save and close any open files and exit any open programs you are not using to see if that resolves theproblem.• See the software documentation for minimum memory requirements. If necessary, install additionalmemory. See "Optical Drives" on page 114.• Reseat the memory modules to ensure that your computer is successfully communicating with thememory. See "Optical Drives" on page 114.• Run the Dell Diagnostics. See "Dell Diagnostics" on page 81.IF Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S —• Reseat the memory modules to ensure that your computer is successfully communicating with thememory (see "Optical Drives" on page 114).• Ensure that you are following the memory installation guidelines. See "Optical Drives" on page 114.• Run the Dell Diagnostics. See "Dell Diagnostics" on page 81.
