98 TroubleshootingScanner ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the ProductInformation Guide.NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.CH E C K T H E P R I N T E R D O C U M E N T A T I O N — See the printer documentation for setup and troubleshootinginformation.CH E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup and troubleshootinginformation.UN L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button.RE S T A R T T H E C O M P U T E R A N D T R Y T H E S C A N N E R A G A I NCH E C K T H E C A B L E C O N N E C T I O N S —• See the scanner documentation for cable connection information.• Ensure that the scanner cables are securely connected to the scanner and the computer.VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y MI C R O S O F T WI N D O W S —1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.2 Click Scanners and Cameras.If your scanner is listed, Windows recognizes the scanner.RE I N S T A L L T H E S C A N N E R D R I V E R — See the scanner documentation for instructions.Sound and Speaker ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the ProductInformation Guide.No sound from integrated speakersAD J U S T T H E WI N D O W S V O L U M E C O N T R O L — Double-click the speaker icon in the lower-right corner ofyour screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume,bass, or treble controls to eliminate distortion.AD J U S T T H E V O L U M E U S I N G K E Y B O A R D S H O R T C U T S — Press to disable (mute) or reenablethe integrated speakers.RE I N S T A L L T H E S O U N D (A U D I O ) D R I V E R — See "Reinstalling Drivers and Utilities" on page 102.No sound from external speakersEN S U R E T H A T T H E S U B W O O F E R A N D T H E S P E A K E R S A R E T U R N E D O N — See the setup diagram supplied withthe speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminatedistortion.
