Dell Inspiron 9300 Owner's Manual

Also see for Inspiron 9300: Owner's manual Service manual Service manual

Contents

58 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o mCH E C K T H E MI C R O S O F T OU T L O O K ® EX P R E S S SE C U R I T Y SE T T I N G S — If you cannot open youre-mail attachments:1 In Outlook Express, click Tools, click Options, and then click Security.2 Click Do not allow attachments to remove the checkmark.CH E C K T H E T E L E P H O N E L I N E C O N N E C T I O N —CH E C K T H E T E L E P H O N E J A C K —CO N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K —US E A D I F F E R E N T T E L E P H O N E L I N E —• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green labelor a connector-shaped icon next to it.)• Ensure that the connector clicks when you insert the telephone line connector into the modem.• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surgeprotector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack.If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.RU N T H E M O D E M HE L P E R D I A G N O S T I C S — Click the Start button, point to All Programs, and thenclick Modem Helper. Follow the instructions on the screen to identify and resolve modem problems.(Modem Helper may not be available on certain computers.)VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H WI N D O W S —1 Click the Start button and click Control Panel.2 Click Printers and Other Hardware.3 Click Phone and Modem Options.4 Click the Modems tab.5 Click the COM port for your modem.6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem iscommunicating with Windows.If all commands receive responses, the modem is operating properly.EN S U R E T H A T Y O U A R E C O N N E C T E D T O T H E IN T E R N E T — Ensure that you have subscribed to anInternet provider. With the Outlook Express e-mail program open, click File. If Work Offline has acheckmark next to it, click the checkmark to remove it and connect to the Internet. For help, contactyour Internet service provider.