74 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o m • Dell PC Restore by Symantec (see page 75) restores your hard drive to the operating state itwas in when you purchased the computer. Dell PC Restore permanently deletes all data onthe hard drive and removes any applications installed after you received the computer.Using Microsoft Windows XP System RestoreThe Microsoft Windows XP operating system provides System Restore to allow you to return yourcomputer to an earlier operating state (without affecting data files) if changes to the hardware,software, or other system settings have left the computer in an undesirable operating state. See theWindows Help and Support Center for information on using System Restore. To access help, seepage 9.NOTICE: Make regular backups of your data files. System Restore does not monitor your data files orrecover them.NOTE: The procedures in this document were written for the Windows default view, so they may notwork if you set your Dell™ computer to the Windows Classic view.Creating a Restore Point1 Click the Start button and click Help and Support.2 Click System Restore.3 Follow the instructions on the screen.Restoring the Computer to an Earlier Operating StateIf problems occur after you install a device driver, use Device Driver Rollback (see page 73) toresolve the problem. If that is unsuccessful, then use System Restore.NOTICE: Before you restore the computer to an earlier operating state, save and close any open filesand exit any open programs. Do not alter, open, or delete any files or programs until the systemrestoration is complete.1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then clickSystem Restore.2 Ensure that Restore my computer to an earlier time is selected and click Next.3 Click a calendar date to which you want to restore your computer.The Select a Restore Point screen provides a calendar that allows you to see and select restorepoints. All calendar dates with available restore points appear in boldface type.4 Select a restore point and click Next.If a calendar date has only one restore point, then that restore point is automatically selected.If two or more restore points are available, click the restore point that you prefer.