62 Solving Problemsw w w . d e l l . c o m | s u p p o r t . d e l l . c o mLockups and Software ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProduct Information Guide.The computer does not start upThe computer stops respondingNOTICE: You might lose data if you are unable to perform an operating system shutdown.A program stops respondingA program crashes repeatedlyNOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.EN S U R E T H A T T H E AC A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A LO U T L E TTU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard ormoving your mouse, press and hold the power button for at least 8 to 10 seconds until the computerturns off. Then restart your computer.EN D T H E P R O G R A M —1 Press simultaneously.2 Click Applications.3 Click the program that is no longer responding.4 Click End Task.CH E C K T H E S O F T W A R E D O C U M E N T A T I O N — If necessary, uninstall and then reinstall the program.
