Solving Problems 69No sound from headphonesTouch Pad or Mouse ProblemsAD J U S T T H E WI N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.DI S C O N N E C T H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E C T O R — Sound from the speakers isautomatically disabled when headphones are connected to the computer’s front-panel headphoneconnector.TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it withanother device, such as a lamp.EL I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps tocheck for interference.RE I N S T A L L T H E A U D I O D R I V E R — See "Reinstalling Drivers" on page 72.RU N T H E DE L L DI A G N O S T I C S — See "When to Use the Dell Diagnostics" on page 53.CH E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N — Ensure that the headphone cable is securely insertedinto the headphone connector. For more information, see "Audio Connectors" on page 19.AD J U S T T H E WI N D O W S V O L U M E C O N T R O L — Click or double-click the speaker icon in the lower-rightcorner of your screen. Ensure that the volume is turned up and that the sound is not muted.CH E C K T H E T O U C H P A D S E T T I N G S —1 Click the Start button, click Control Panel, and then click Printers and Other Hardware.2 Click Mouse.3 Try adjusting the settings.CH E C K T H E M O U S E C A B L E — Shut down the computer. Disconnect the mouse cable, check it fordamage, and firmly reconnect the cable.If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.