Troubleshooting 103To access Dell Support 3:• Click the Dell Support 3 icon in the notification area.NOTE: The icon functions vary when clicking, double-clicking, orright-clicking.or• Click the Start →All Programs→Dell Support 3→Dell SupportSettings. Ensure that the Show icon on the taskbar option is checked.NOTE: If Dell Support 3 is not available from the Start menu, go tosupport.dell.com and download the software.DellConnectDellConnect is a simple online access tool that allows a Dell service andsupport associate to access your computer through an Internet connection,diagnose your problem and repair it. The associate will work under yoursupervision. You can direct our associate and solve your problem.To use this service, you must have an Internet connection and your Dell PCmust still be under warranty. DellConnect is also available for a fee through"Dell On Call."In order to use DellConnect, you will need to be guided by a Dell technician.To begin a live session with a Dell technician:From the Dell Support Center home page on your desktop, select AssistanceFrom Dell→Technical Support→DellConnect→Phone and follow theinstructions.
