118 TroubleshootingOther software problemsCH E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R EM A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N —• Ensure that the program is compatible with the operating system installedon your computer.• Ensure that your computer meets the minimum hardware requirementsneeded to run the software. See the software documentation forinformation.• Ensure that the program is installed and configured properly.• Verify that the device drivers do not conflict with the program.• If necessary, uninstall and then reinstall the program.BA C K U P Y O U R F I L E S I M M E D I A T E L YUS E A V I R U S -S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , F L O P P Y D I S K S ,O R CDSSA V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U RC O M P U T E R T H R O U G H T H E ST A R T M E N USC A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computerperformance, you frequently receive pop-up advertisements, or you are havingproblems connecting to the Internet, your computer might be infected withspyware. Use an anti-virus program that includes anti-spyware protection(your program may require an upgrade) to scan the computer and removespyware. For more information, go to support.dell.com and search for thekeyword spyware.RU N T H E DE L L DI A G N O S T I C S — If all tests run successfully, the error conditionis related to a software problem (see "Dell Diagnostics" on page 97).
