Troubleshooting 105Drive ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in the Product Information Guide.Fill out the "Diagnostics Checklist" on page 174 as you complete thesechecks.EN S U R E T H A T M I C R O S O F T ® WI N D O W S ® R E C O G N I Z E S T H E D R I V E —• Click Start →Computer.If the drive is not listed, perform a full scan with your antivirus software tocheck for and remove viruses. Viruses can sometimes prevent Windows fromrecognizing the drive.TE S T T H E D R I V E —• Insert another floppy disk, CD or DVD to eliminate the possibility that theoriginal media is defective.• Insert a bootable floppy disk and restart the computer.CL E A N T H E D R I V E O R D I S K — See "Cleaning Your Computer" on page 188.EN S U R E T H A T T H E CD O R DVD I S S N A P P E D O N T O T H E S P I N D L ECH E C K T H E C A B L E C O N N E C T I O N SCH E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S — See "Troubleshooting Softwareand Hardware Problems in the Windows Vista™ Operating System" onpage 130.RU N T H E DE L L DI A G N O S T I C S — See "Dell Diagnostics" on page 97.Optical drive problemsNOTE: High-speed optical drive vibration is normal and may cause noise, whichdoes not indicate a defect in the drive or the media.NOTE: Because of different regions worldwide and different disc formats, not allDVD titles work in all DVD drives.Problems writing to a CD-RW or DVD+/-RWCL O S E O T H E R P R O G R A M S — CD-RW and DVD+/-RW drives must receive asteady stream of data when writing. If the stream is interrupted, an erroroccurs. Try closing all programs before you write to the drive.
