64If you experience a problem with your computer,you can complete the following steps todiagnose and troubleshoot the problem:See “Solving Problems” on page1. 41 forinformation and procedures that pertain tothe problem your computer is experiencing.See the2.Dell Technology Guide on your harddrive or at support.dell.com/manuals formore troubleshooting information.See “Dell Diagnostics” on page3. 51 forprocedures on how to run Dell Diagnostics.Fill out the “Diagnostic Checklist” on4.page 71.Use Dell’s extensive suite of online services5.available at support.dell.com for help withinstallation and troubleshooting procedures.See “Online Services” on page 66 for a moreextensive list of Dell Support online.If the preceding steps have not resolved the6.problem, see “Before You Call” on page 70.NOTE: Call Dell Support from a telephonenear or at the computer so that the supportstaff can assist you with any necessaryprocedures.NOTE: Dell’s Express Service Code systemmay not be available in all countries.When prompted by Dell’s automated telephonesystem, enter your Express Service Code toroute the call directly to the proper supportpersonnel. If you do not have an ExpressService Code, open the Dell Accessories folder,double‑click the Express Service Code icon, andfollow the directions.NOTE: Some of the services are notalways available in all locations outsidethe continental U.S. Call your local Dellrepresentative for information on availability.Getting HelpINSPIRON