68Getting HelpReturning Items for RepairUnder Warranty or for CreditPrepare all items being returned, whether forrepair or credit, as follows:NOTE: Before you return the product to Dell,make sure to back up any data on the harddrive and on any other storage device in theproduct. Remove any and all confidential,proprietary and personal information, aswell as removable media, such as CDs andmedia cards. Dell is not responsible for anyof your confidential, proprietary or personalinformation; lost or corrupted data; ordamaged or lost removable media that maybe included with your return.Call Dell to obtain a Return Material1.Authorization Number, and write it clearlyand prominently on the outside of the box.For the telephone number to call your region,see “Contacting Dell” on page 72.Include a copy of the invoice and a letter2.describing the reason for the return.Include a copy of the Diagnostics Checklist (see3.“Diagnostic Checklist” on page 71), indicatingthe tests that you have run and any errormessages reported by the Dell Diagnostics(see “Dell Diagnostics” on page 51).Include any accessories that belong with the4.item(s) being returned (AC adapter cable,software, guides, and so on) if the return is forcredit.