Solving Problems 59Lockups and Software ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProduct Information Guide.The computer does not start upThe computer stops respondingNOTICE: You might lose data if you are unable to perform an operating system shutdown.Slow computer performance or problems connecting to the InternetA program stops respondingEN S U R E T H A T T H E AC A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H EE L E C T R I C A L O U T L E T .TU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing a key on your keyboard ormoving your mouse, press and hold the power button for at least 8 to 10 seconds until the computerturns off. Then restart your computer.SC A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, youfrequently receive pop-up advertisements, or you are having problems connecting to the Internet, yourcomputer might be infected with spyware. Use an antivirus program that includes anti-spywareprotection (your program may require an upgrade) to scan the computer and remove spyware. For moreinformation, go to support.dell.com and search for the keyword spyware.EN D T H E P R O G R A M —1 Press simultaneously.2 Click Applications.3 Click the program that is no longer responding.4 Click End Task.
