Solving Problems 67Video and Display ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in theProduct Information Guide.If the display is blankNOTE: If you are using a program that requires a higher resolution than your computer supports, it isrecommended that you attach an external monitor to your computer.TO V E R I F Y T H A T T H E P R O B L E M I S W I T H T H E M O U S E , C H E C K T H E T O U C H P A D —1 Shut down the computer.2 Disconnect the mouse.3 Turn on the computer.4 At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.If the touch pad operates correctly, the mouse may be defective.RE I N S T A L L T H E T O U C H P A D D R I V E R — See "Reinstalling Drivers and Utilities" on page 69.CH E C K T H E B A T T E R Y — If you are using a battery to power your computer, the battery charge may bedepleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with anotherdevice, such as a lamp.CH E C K T H E AC A D A P T E R — Check the AC adapter cable connections. If the AC adapter has a light,ensure that the light is on.CO N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T — Bypass power protection devices,power strips, and the extension cable to verify that the computer turns on.SW I T C H T H E V I D E O I M A G E — If your computer is attached to an external monitor, press to switch the video image to the display.