5-2 Dell Latitude LM Reference and Troubleshooting GuideDell Q&ADell anticipates your questions by providing the DellQ&A, a Windows-based online file that answers ques-tions that are often asked by Dell computer users. Lookfor the Dell Q&A icon in the Dell Accessories folder orgroup.System User’s GuideThe Windows-based online System User’s Guide includesinformation about traveling with your portable computer,installing and using batteries, conserving battery power,and attaching external devices to the computer. This doc-ument is installed on your hard-disk drive for easyreference wherever you take the computer.Reference and Troubleshooting GuideThe Reference and Troubleshooting Guide includes infor-mation about system features, customizing the operationof the computer, and diagnosing and troubleshootingcomputer problems.World Wide Web on the InternetDell can be accessed electronically on the Internet via aWorld Wide Web site, a file transfer protocol (FTP) site,and electronic mail (e-mail) using the followingaddresses:• World Wide Webhttp://www.dell.com/• Anonymous FTPftp.dell.com/Table 5-1. Help ToolsSubject or Task ToolBIOS revisions TechConnect BBSFrequently asked questions Dell Q&A, Customer Technical SupportInformation about Dell, its products, and its services TechFaxSM service, World Wide Web on the InternetInstallation instructions Online System User’s Guide, Reference and Troubleshoot-ing Guide, Customer Technical Support, AutoTech serviceInterrupt maps TechFax serviceOrdering parts Customer Technical Support, TechConnect BBSSoftware update information TechFax serviceTechnical notes on system compatibility and revisions TechFax serviceTechnical training class information TechFax serviceTechnical specifications TechFax service, online System User’s Guide, Referenceand Troubleshooting GuideTroubleshooting, step-by-step instructions Reference and Troubleshooting Guide, Dell diagnostics,Customer Technical Support, AutoTech serviceUnresolved problems requiring assistance from a DelltechnicianCustomer Technical Support, TechConnect BBSNOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the online System User’s Guide.
