Getting Help 141AutoTech ServiceDell's automated support service—AutoTech—provides recorded answers to the questions mostfrequently asked by Dell customers about their portable and desktop computers.When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to yourquestions. For the telephone number to call for your region, see "Contacting Dell" on page 143.Automated Order-Status ServiceTo check on the status of any Dell products that you have ordered, you can go to support.dell.com, oryou can call the automated order-status service. A recording prompts you for the information needed tolocate and report on your order. For the telephone number to call for your region, see "Contacting Dell"on page 143.Problems With Your OrderIf you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contactDell for customer assistance. Have your invoice or packing slip handy when you call. For the telephonenumber to call for your region, see "Contacting Dell" on page 143.Product InformationIf you need information about additional products available from Dell, or if you would like to place anorder, visit the Dell website at www.dell.com. For the telephone number to call to speak to a salesspecialist, see the contact numbers for your region (see "Contacting Dell" on page 143).Returning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit, as follows:1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently onthe outside of the box.For the telephone number to call, see the contact numbers for your region.2 Include a copy of the invoice and a letter describing the reason for the return.3 Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messagesreported by the Dell Diagnostics.4 Include any accessories that belong with the item(s) being returned (power cables, software floppydisks, guides, and so on) if the return is for credit.5 Pack the equipment to be returned in the original (or equivalent) packing materials.You are responsible for paying shipping expenses. You are also responsible for insuring any productreturned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.)packages are not accepted.
