78 TroubleshootingCD and DVD drive problemsNOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect inthe drive or the CD or DVD.NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.Problems writing to a CD/DVD-RW driveCL O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data when writing. If thestream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.TU R N O F F S T A N D B Y M O D E I N WI N D O W S B E F O R E W R I T I N G T O A CD/DVD-RW D I S C — See "Standby Mode" onpage 31 or search for the keyword standby in the Windows Help and Support Center for information on powermanagement modes.CH A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your CD or DVD creation software.If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray1 Ensure that the computer is turned off.2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly untilthe tray is partially ejected.3 Gently pull out the tray until it stops.If you hear an unfamiliar scraping or grinding sound• Ensure that the sound is not caused by the program that is running.• Ensure that the disk or disc is inserted properly.Hard drive problemsAL L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent the operating systemfrom starting. Try allowing the computer to return to room temperature before turning it on.RU N CH E C K DI S K —For Windows XP:1 Click Start→My Computer.2 Right-click Local Disk C:.3 Click Properties→Tools→Check Now.4 Click Scan for and attempt recovery of bad sectors→Start.For Windows Vista:1 Click the Windows Vista Start button →Computer.2 Right-click Local Disk C:.3 Click Properties→Tools→Check Now.
