40 Dell™ Latitude™ X200 System Infor mation Guidew w w . d e l l . c o m | s u p p o r t . d e l l . c o m "Total Satisfaction" Return Policy (U.S. Only)If you are an end-user customer who bought new products directly from aDell company, you may return them to Dell within 30 days of the date ofinvoice for a refund or credit of the product purchase price. If you are anend-user customer who bought reconditioned or refurbished products froma Dell company, you may return them to Dell within 14 days of the date ofinvoice for a refund or credit of the product purchase price. In either case,the refund or credit will not include any shipping and handling chargesshown on your invoice. If you are an organization that bought the productsunder a written agreement with Dell, the agreement may contain differentterms for the return of products than specified by this policy.To return products, you must contact Dell Customer Service to receive aCredit Return Authorization Number. See "Getting Help" in your User’sGuide to find the appropriate contact information for obtaining customerassistance. To expedite the processing of your refund or credit, Dell expectsyou to return the products to Dell in their original packaging within fivedays of the date that Dell issues the Credit Return Authorization Number.You must also prepay shipping charges and insure the shipment or acceptthe risk of loss or damage during shipment. You may return software forrefund or credit only if the sealed package containing the floppy disk(s) orCD(s) is unopened. Returned products must be in as-new condition, and allof the manuals, floppy disk(s), CD(s), power cables, and other itemsincluded with a product must be returned with it. For customers who wantto return, for refund or credit only, either applications software or anoperating system that has been installed by Dell, the whole system must bereturned, along with any media and documentation that may have beenincluded in the original shipment.This "Total Satisfaction" Return Policy does not apply to Dell Software andPeripherals products, which may be returned under Dell Software andPeripherals's then-current return policy.2m0990.book Page 40 Thursday, February 7, 2002 12:29 PM
