122 Troubleshooting1 Click Start → Control Panel→ Programs→ Use an older program with thisversion of Windows.2 In the welcome screen, click Next.3 Follow the instructions on the screen.A solid blue screen appearsTU R N T H E C O M P U T E R O F F — If you are unable to get a response by pressing akey on your keyboard or moving your mouse, press and hold the power buttonfor at least 8 to 10 seconds (until the computer turns off), and then restartyour computer.Other software problemsCH E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R EM A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N —• Ensure that the program is compatible with the operating system installed on yourcomputer.• Ensure that your computer meets the minimum hardware requirements needed torun the software. See the software documentation for information.• Ensure that the program is installed and configured properly.• Verify that the device drivers do not conflict with the program.• If necessary, uninstall and then reinstall the program.BA C K U P Y O U R F I L E S I M M E D I A T E L YUS E A V I R U S -S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E , F L O P P Y D I S K S ,CDS , O R DVDSSA V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U RC O M P U T E R T H R O U G H T H E ST A R T M E N UMemory ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in the Product Information Guide.IF Y O U R E C E I V E A N I N S U F F I C I E N T M E M O R Y M E S S A G E —• Save and close any open files and exit any open programs you are not using to see ifthat resolves the problem.• See the software documentation for minimum memory requirements. If necessary,install additional memory (see "Installing Memory" on page 156).
