264 Getting HelpProduct InformationIf you need information about additional products available from Dell, or ifyou would like to place an order, visit the Dell website at www.dell.com. Forthe telephone number to call for your region or to speak to a sales specialist,see "Contacting Dell" on page 267.Returning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit, as follows:1 Call Dell to obtain a Return Material Authorization Number, and write itclearly and prominently on the outside of the box.For the telephone number to call for your region, see "Contacting Dell" onpage 267.2 Include a copy of the invoice and a letter describing the reason for thereturn.3 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"on page 266), indicating the tests that you have run and any errormessages reported by the Dell Diagnostics (see "Dell Diagnostics" onpage 111).4 Include any accessories that belong with the item(s) being returned(power cables, software floppy disks, guides, and so on) if the return is forcredit.5 Pack the equipment to be returned in the original (or equivalent) packingmaterials.You are responsible for paying shipping expenses. You are also responsible forinsuring any product returned, and you assume the risk of loss duringshipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.Returns that are missing any of the preceding requirements will be refused atDell’s receiving dock and returned to you.Before You CallNOTE: Have your Express Service Code ready when you call. The code helps Dell’sautomated-support telephone system direct your call more efficiently. You may alsobe asked for your Service Tag (located on the back or bottom of your computer).
