8 ContentsSystem Messages. . . . . . . . . . . . . . . . . 134Hardware Troubleshooter . . . . . . . . . . . . 135Dell Diagnostics . . . . . . . . . . . . . . . . . . . . 136When to Use the Dell Diagnostics . . . . . . . . 136Starting the Dell Diagnostics From Your Hard Drive 136Starting the Dell Diagnostics From the Drivers and Utilities Disc137Dell Diagnostics Main Menu . . . . . . . . . . . 139Solving Problems . . . . . . . . . . . . . . . . . . . 141Battery Problems . . . . . . . . . . . . . . . . . 141Drive Problems . . . . . . . . . . . . . . . . . . 142Error Messages . . . . . . . . . . . . . . . . . . 144IEEE 1394 Device Problems . . . . . . . . . . . . 145Keyboard Problems . . . . . . . . . . . . . . . . 145Lockups and Software Problems . . . . . . . . . 146Memory Problems . . . . . . . . . . . . . . . . 148Mouse Problems . . . . . . . . . . . . . . . . . 148Network Problems . . . . . . . . . . . . . . . . 149Power Problems . . . . . . . . . . . . . . . . . 150Printer Problems . . . . . . . . . . . . . . . . . 151Scanner Problems . . . . . . . . . . . . . . . . 152Sound and Speaker Problems . . . . . . . . . . 153Video and Monitor Problems . . . . . . . . . . . 154Dell Technical Update Service . . . . . . . . . . . . 156Dell Support Utility . . . . . . . . . . . . . . . . . . . 156Accessing the Dell Support Utility . . . . . . . . 156Clicking the Dell Support Icon . . . . . . . . . . 156Double-Clicking the Dell Support Icon . . . . . . 15716 Contacting Dell . . . . . . . . . . . . . . . . . . . 159
