Dell OptiPlex 960 Service Manual

Also see for OptiPlex 960: Configuration guide Technical guidebook Setup and quick reference guide Setup and features information Technical specifications

A program crashes repeatedlyCheck the software documentation —If necessary, uninstall and then reinstall the program.A program is designed for an earlier Microsoft® Windows® operating systemRun the Program Compatibility Wizard —1. Click Start ® Control Panel® Programs® Use an older program with this version of Windows.2. In the welcome screen, click Next.3. Follow the instructions on the screen.A solid blue screen appearsTurn the computer off —If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 6 seconds (untilthe computer turns off), and then restart your computer.Other software problemsCheck the software documentation or contact the software manufacturer for troubleshooting information —l Ensure that the program is compatible with the operating system installed on your computer.l Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.l Ensure that the program is installed and configured properly.l Verify that the device drivers do not conflict with the program.l If necessary, uninstall and then reinstall the program.Dell Technical Update ServiceThe Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. To enroll for the Dell TechnicalUpdate service, go to support.dell.com/technicalupdate.Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive1. Ensure that the computer is connected to a working electrical outlet.2. Turn on (or restart) your computer.NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

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