Getting Help 127Dell Enterprise Training and CertificationDell Enterprise Training and Certification is available; see www.dell.com/training for more information. Thisservice may not be offered in all locations.Problems With Your OrderIf you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell forcustomer assistance. Have your invoice or packing slip available when you call. See the contact information foryour region.Product InformationIf you need information about additional products available from Dell, or if you would like to place an order,visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see thecontact information for your region.Returning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit, as follows:1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on theoutside of the box.For the telephone number to call, see the contact information for your region.2 Include a copy of the invoice and a letter describing the reason for the return.3 Include a copy of any diagnostic information (including the Diagnostics Checklist) indicating the tests youhave run and any error messages reported by the system diagnostics.4 Include any accessories that belong with the item(s) being returned (such as power cables, media such asCDs and diskettes, and guides) if the return is for credit.5 Pack the equipment to be returned in the original (or equivalent) packing materials.You are responsible for paying shipping expenses. You are also responsible for insuring any productreturned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packagesare not accepted.Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned toyou.
