Dell PP21L Owner's Manual

Also see for Inspiron 1300: Owner's manual Service manual Service manual

Contents

60 Solving Problems5 When the tests are complete, close the test screen to return to the Main Menu screen. To exit the DellDiagnostics and restart the computer, close the Main Menu screen.Drive ProblemsCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the ProductInformation Guide.EN S U R E T H A T MI C R O S O F T ® WI N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click MyComputer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus softwareto check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.TE S T T H E D R I V E —• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.• Insert a bootable floppy disk and restart the computer.CL E A N T H E D R I V E O R D I S K — See “Cleaning Your Computer” on page 109.EN S U R E T H A T T H E CD I S S N A P P E D O N T O T H E S P I N D L E .CH E C K T H E C A B L E C O N N E C T I O N S .CH E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S — See “Resolving Software and Hardware Incompatibilities”on page 77.RU N T H E DE L L DI A G N O S T I C S — See “Dell Diagnostics” on page 57.CD and DVD drive problemsNOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect inthe drive or the CD or DVD.NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.Problems writing to a CD/DVD-RW driveCL O S E O T H E R P R O G R A M S — The CD/DVD-RW drive must receive a steady stream of data when writing.If the stream is interrupted, an error occurs. Try closing all programs before you write to theCD/DVD-RW.TU R N O F F S T A N D B Y M O D E I N WI N D O W S B E F O R E W R I T I N G T O A CD/DVD-RW D I S C — For information onstandby mode, see “Power Management Modes” on page 33.CH A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your CD or DVD creation software.IF Y O U C A N N O T E J E C T T H E CD, CD-RW, DVD, O R DVD+RW D R I V E T R A Y1 Ensure that the computer is shut down.2 Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly untilthe tray is partially ejected.3 Gently pull out the tray until it stops.