Dell PP21L Owner's Manual

Also see for Inspiron 1300: Owner's manual Service manual Service manual

Contents

62 Solving ProblemsRU N T H E MO D E M HE L P E R D I A G N O S T I C S — Click the Start button, point to All Programs and then clickModem Helper. Follow the instructions on the screen to identify and resolve modem problems. (ModemHelper is not available on all computers.)VE R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H WI N D O W S —1 Click the Start button and click Control Panel.2 Click Printers and Other Hardware.3 Click Phone and Modem Options.4 Click the Modems tab.5 Click the COM port for your modem.6 Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem iscommunicating with Windows.If all commands receive responses, the modem is operating properly.EN S U R E T H A T Y O U A R E C O N N E C T E D T O T H E IN T E R N E T — Ensure that you have subscribed to an Internetprovider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark nextto it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet serviceprovider.SC A N T H E C O M P U T E R F O R S P Y W A R E — If you are experiencing slow computer performance, you frequentlyreceive pop-up advertisements, or you are having problems connecting to the Internet, your computer mightbe infected with spyware. Use an anti-virus program that includes anti-spyware protection (your programmay require an upgrade) to scan the computer and remove spyware. For more information, go tosupport.dell.com and search for the keyword spyware.Error MessagesCAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the ProductInformation Guide.If the message is not listed, see the documentation for the operating system or the program that was runningwhen the message appeared.AU X I L I A R Y D E V I C E F A I L U R E — The touch pad or external mouse may be faulty. For an external mouse,check the cable connection. Enable the Pointing Device option in the system setup program. If theproblem persists, contact Dell. See “Contacting Dell” on page 112.BA D C O M M A N D O R F I L E N A M E — Ensure that you have spelled the command correctly, put spaces in theproper place, and used the correct pathname.CA C H E D I S A B L E D D U E T O F A I L U R E — The primary cache internal to the microprocessor has failed. ContactDell. See “Contacting Dell” on page 112.C D D R I V E C O N T R O L L E R F A I L U R E — The CD drive does not respond to commands from the computer. See“Drive Problems” on page 60.DA T A E R R O R — The hard drive cannot read the data. See “Drive Problems” on page 60.