Troubleshooting Your System 18511 Close the system. See "Closing the System" on page 90.12 Turn on the system and attached peripherals and check if the SD card isfunctioning.If the problem is not resolved, see "Getting Help" on page 203.Troubleshooting an Optical DriveCAUTION: Many repairs may only be done by a certified service technician.You should only perform troubleshooting and simple repairs as authorized inyour product documentation, or as directed by the online or telephone serviceand support team. Damage due to servicing that is not authorized by Dell is notcovered by your warranty. Read and follow the safety instructions that camewith the product.1 If applicable, remove the bezel. See "Removing the Front Bezel" onpage 87.2 Try using a different CD or DVD.3 Enter the System Setup program and ensure that the integrated SATAcontroller and the drive's SATA port are enabled. See "Using the SystemSetup Program and UEFI Boot Manager" on page 63.4 Run the appropriate online diagnostic test. See "Using Online Diagnostics"on page 193.5 Turn off the system and attached peripherals, and disconnect the systemfrom the electrical outlet.6 Open the system. See "Opening the System" on page 89.7 Ensure that the interface cable is securely connected to the optical driveand to the system board. See "Optical Drive" on page 113.8 Ensure that a power cable is properly connected to the drive.9 Close the system. See "Closing the System" on page 90.10 Reconnect the system to the electrical outlet, and turn on the system andattached peripherals.If the problem is not resolved, see "Getting Help" on page 203.
