Troubleshooting expansion cardsPrerequisitesCAUTION: Many repairs may only be done by a certified service technician. You should onlyperform troubleshooting and simple repairs as authorized in your product documentation, or asdirected by the online or telephone service and support team. Damage due to servicing that isnot authorized by Dell is not covered by your warranty. Read and follow the safety instructionsthat came with the product.NOTE: When troubleshooting an expansion card, see the documentation for your operating systemand the expansion card.Steps1. Run the appropriate diagnostic test. For more information, see Using System Diagnostics .2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.3. Open the system.4. Ensure that each expansion card is firmly seated in its connector.5. Close the system.6. If the problem is not resolved, turn off the system and attached peripherals, and disconnect thesystem from the electrical outlet.7. Open the system.8. Remove all expansion cards installed in the system.9. Close the system.10. Run the appropriate diagnostic test. For more information, see Using System Diagnostics .If the tests fail, see Getting Help.11. For each expansion card you removed in step 8, perform the following steps:a. Turn off the system and attached peripherals, and disconnect the system from the electricaloutlet.b. Open the system.c. Reinstall one of the expansion cards.d. Close the system.e. Run the appropriate diagnostic test. For more information, see Using System Diagnostics .Next stepsIf the problem persists, see Getting Help.Troubleshooting processorsPrerequisitesCAUTION: Many repairs may only be done by a certified service technician. You should onlyperform troubleshooting and simple repairs as authorized in your product documentation, or asdirected by the online or telephone service and support team. Damage due to servicing that isnot authorized by Dell is not covered by your warranty. Read and follow the safety instructionsthat came with the product.Steps1. Run the appropriate diagnostics test. See Using System Diagnostics for available diagnostic tests.2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.144
