Troubleshooting Your System 167Troubleshooting an Optical DriveCAUTION: Many repairs may only be done by a certified service technician. Youshould only perform troubleshooting and simple repairs as authorized in yourproduct documentation, or as directed by the online or telephone service andsupport team. Damage due to servicing that is not authorized by Dell is not coveredby your warranty. Read and follow the safety instructions that came with theproduct.1 Try using a different DVD or CD.2 Ensure that the device drivers for the optical drive are installed and areconfigured correctly.3 Enter the System Setup program and ensure that the integrated SATAcontroller and the drive's SATA port are enabled. See "Entering the SystemSetup Program."4 Run the appropriate online diagnostic test. See "Using Dell™ PowerEdge™Diagnostics."5 Turn off the system and attached peripherals, and disconnect the systemfrom the electrical outlet.6 Open the system. See "Opening the System."7 Ensure that the interface cable is securely connected to the optical driveand to the system board. See “Optical and Tape Drives.”8 Ensure that a power cable is properly connected to the drive and to thepower distribution board.9 Close the system. See "Closing the System."10 Place the system upright and on its feet on a flat and stable surface,reconnect the system to the electrical outlet, and turn on the system andattached peripherals.If the problem is not resolved, see "Getting Help."Troubleshooting a Tape Backup UnitCAUTION: Many repairs may only be done by a certified service technician. Youshould only perform troubleshooting and simple repairs as authorized in yourproduct documentation, or as directed by the online or telephone service and
