184 TroubleshootingCannot Connect to the NAS ManagerWorkaround 1 Identify the NAS NTP server from the System Configuration/Time Configuration page. Record the host name(s) or IPaddress(es) for further reference.2 If no NTP server is defined, define one. It is recommendedsynchronizing the NAS system clock with the NTP server used bythe Active Directory Domain Controller (ADDC). This avoidstime difference issues and possible authentication problems. Inmany cases the ADDC is also the NTP server.3 Verify that the NTP server is up and provides the NTP service.4 Check the network path between the NAS system and the NTPserver, using ping, for example. Verify that the response time is inthe millisecond range.Description Unable to connect to the NAS Manager.Cause Probable causes may be:• The user is attempting to connect using an incorrect IP address oris using the wrong system name.• The client computer's IP information is configured incorrectly.• The user is using an incorrect user name or password.• The user's browser properties are preventing the connection.Workaround 1 Verify that the client's IP information is set correctly.2 Verify that the DNS information is configured correctly.3 Verify the user name and password.4 Verify the proxy information in the browser's settings.5 If you are using Microsoft Windows Server 2008, disable IE ESC.
