170 Solv ing Pr oble m sw w w . d e l l . c o m | s u p p o r t . d e l l . c o mSoftware ProblemsThis section provides general guidelines for analyzing software problems.See "Resources and Support Tools" for a list of software resources availableto you from Dell, including drivers, utilities, documentation, and operatingsystem backups. For detailed troubleshooting information on a particularapplication program, see the documentation that accompanied the softwareor consult the support service for the software vendor.If your system is behaving erratically, back up your files immediately. If yoursystem has a tape drive installed, see the documentation that came with thetape backup software for instructions on performing a backup operation.Otherwise, see your operating system documentation for information onbacking up data files.Basic Checks:• Ensure that the application program is compatible with the operatingsystem installed in your computer and that your computer meets theminimum hardware requirements needed to run the software.• Ensure that you properly installed and configured the applicationprogram. Reinstall the program if necessary.Consult the software documentation or contact the softwaremanufacturer for detailed troubleshooting information on a particularapplication program.• Ensure that you have not made an error while entering data.• Ensure that problems are not caused by a virus — Use a virus-scanningapplication program to check the software installation diskettes orCDs before using them.Temperature failure 02 03 01 06 01Invalid password 02 03 06 6f 01Voltage failure 02 03 02 06 01SOS enable / PC presence 02 03 25 6f 00S N M P P l a t f o r m E v e n t Tr a p s( c o n t i n u e d )Description Code
