Ge tt ing He lp 181To contact Dell’s technical support service, see "Before You Call" and thencall the number for your country as listed in "Dell Contact Numbers."Problems With Your OrderIf you have a problem with your order, such as missing parts, wrong parts, orincorrect billing, contact Dell for customer assistance. Have your invoice orpacking slip handy when you call. For the telephone number to call, see"Dell Contact Numbers."Product InformationIf you need information about additional products available from Dell, or ifyou would like to place an order, visit Dell’s website at http://www.dell.com/.For the telephone number to call to speak to a sales specialist, see "DellContact Numbers."Returning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit, as follows:1 Call Dell to obtain an authorization number, and write it clearly andprominently on the outside of the box.For the telephone number to call, see "Dell Contact Numbers."2 Include a copy of the invoice and a letter describing the reason for thereturn.3 Include a copy of the Diagnostics Checklist indicating the tests youhave run and any error messages reported by the Dell Diagnostics.4 Include any accessories that belong with the item(s) being returned(power cables, software diskettes, guides, and so on) if the return is forcredit.5 Pack the equipment to be returned in the original (or equivalent)packing materials.You are responsible for paying shipping expenses. You are alsoresponsible for insuring any product returned, and you assume the riskof loss during shipment to Dell. Collect-on-delivery (C.O.D.) packagesare not accepted.
