Quick Reference Guide 37TroubleshootingFollow these tips when you troubleshoot your computer:• If you added or removed a part before the problem started, review theinstallation procedures and ensure that the part is correctly installed.• If a peripheral device does not work, ensure that the device is properlyconnected.• If an error message appears on the screen, write down the exact message.This message may help support personnel diagnose and fix the problem(s).• If an error message occurs in a program, see the program’s documentation.NOTE: The procedures in this document were written for the Windows defaultview, so they may not apply if you set your Dell™ computer to the WindowsClassic view.Battery ProblemsCAUTION: There is a danger of a new battery exploding if it is incorrectlyinstalled. Replace the battery only with the same or equivalent type recommendedby the manufacturer. Discard used batteries according to the manufacturer'sinstructions.CAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in theProduct Information Guide.R E P L A C E T H E B A T T E R Y — If you have to repeatedly reset time and date informationafter turning on the computer, or if an incorrect time or date displays during start-up,replace the battery (see "Replacing the Battery" in your User’s Guide). If the batterystill does not work properly, contact Dell (see "Contacting Dell" in your User’s Guide).Drive ProblemsCAUTION: Before you begin any of the procedures in this section, follow thesafety instructions in theProduct Information Guide.E N S U R E T H A T M I C R O S O F T W I N D O W S R E C O G N I Z E S T H E D R I V E —Windows XP:• Click Start and click My Computer.Windows Vista:• Click Start and click Computer.If the drive is not listed, perform a full scan with your antivirus software to checkfor and remove viruses. Viruses can sometimes prevent Windows from recognizingthe drive.
