l See the scanner documentation for cable connection information.l Ensure that the scanner cables are securely connected to the scanner and the computer.Verify that the scanner is recognized by Microsoft Windows —1. Click Start® Control Panel® Printers and Other Hardware.2. Click Scanners and Cameras.If your scanner is listed, Windows recognizes the scanner.Reinstall the scanner driver —See the scanner documentation for instructions.Sound and Speaker ProblemsFill out the Diagnostics Checklist (see Diagnostics Checklist) as you complete these checks.No sound from integrated speakersAdjust the Windows volume control —Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust thevolume, bass, or treble controls to eliminate distortion.Adjust the volume using keyboard shortcuts —Press to disable (mute) or reenable the integrated speakers.Reinstall the sound (audio) driver —See Reinstalling Drivers and Utilities.No sound from external speakersEnsure that the subwoofer and the speakers are turned on —See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.Adjust the Windows volume control —Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.Disconnect headphones from the headphone connector —Sound from the speakers is automatically disabled when headphones are connected to the computer's front-panel headphone connector.Test the electrical outlet —Ensure that the electrical outlet is working by testing it with another device, such as a lamp.CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.