Dell Precision M2300 User Manual

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Contents

Dell Precision M2300 User Manual Manual pdf 85 page image

Back to Contents PageTroubleshootingDell Precision™ M2300 User's GuideDell™ Technical Update ServiceThe Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can becustomized for content, format, and how frequently you receive notifications.To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.Dell DiagnosticsFill out the Diagnostics Checklist (see Diagnostics Checklist) as you complete these checks.When to Use the Dell DiagnosticsIf you experience a problem with your computer, perform the checks in Lockups and Software Problems and run the Dell Diagnostics before you contact Dell fortechnical assistance.It is recommended that you print these procedures before you begin.Enter the System Setup Program (see System Setup Program), review your computer's configuration information, and ensure that the device you want to testdisplays in system setup and is active.Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media.Starting the Dell Diagnostics From Your Hard DriveThe Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.1. If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions. Ensurethe computer is connected to a known good electrical outlet.2. Turn on (or restart) your computer.3. Diagnostics can be invoked one of two ways:l When the DELL™ logo appears, press immediately. Select Diagnostics from the boot menu and press .Dell™ Technical Update ServiceDell DiagnosticsDell Support UtilityDrive ProblemsE-Mail, Modem, and Internet ProblemsError MessagesIEEE 1394 Device ProblemsKeyboard ProblemsLockups and Software ProblemsMemory ProblemsNetwork ProblemsPC Card ProblemsPower ProblemsPrinter ProblemsScanner ProblemsSound and Speaker ProblemsTouch Pad or Mouse ProblemsVideo and Display ProblemsNOTE: For troubleshooting specific to the Microsoft Windows Vista® operating system, see the Help and Support Center.CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.NOTICE: The Dell Diagnostics works only on Dell™ computers.NOTE: The Drivers and Utilities media is optional and may not ship with your computer.NOTE: If your computer cannot display a screen image, contact Dell (see Contacting Dell).NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shutdown your computer and try again.NOTE: Before attempting option B, the computer must be powered down completely.